We are searching for a Guest Services Coordinator who will be the face of the resort and will play a vital role in ensuring our guests experience WOW before, during, and after their stay. The GSC will deliver a WOW experience by smiling, greeting, and welcoming all prospective and current guests, in person, on the phone, and via email. The GSC will act as a concierge for all guests to ensure they have everything they need during their stay at the resort.
At Dream Outdoor Resorts, we redefine luxury with a perfect fusion of resort-style amenities and the breathtaking wonders of nature. Whether our guests seek serenity or adventure, our resorts provide an exquisite backdrop for an experience they'll cherish. Dive into a world of diverse activities, awe-inspiring views, and seamless amenities, ensuring every guest leaves with memories that last a lifetime.
About this opportunity:
- Location: Island Oaks resorts: 9664 Nursery Blvd, Glen St Mary, FL 32040
- Compensation: $14.00 - $16.00 hourly, depending on experience
- Position Type: Seasonal, Full-Time
What we are looking for in a Guest Services Coordinator:
- High School Diploma Preferred
- Driven for Excellence in hospitality and guest services
- Professional appearance
- Computer proficiency and prior experience with Google, registration booking, and data entry are a plus
- Dynamic personality & smile are a plus
- Excellent customer service skills
- Excellent verbal and written communication skills
- High level of organization and attention to detail
Physical & Food Handling Requirements:
- Must be able to stand for extended periods and perform repetitive tasks.
- Frequent lifting, bending, and carrying of items up to 30 lbs.
- Must be able to work in a hot, humid, and sometimes noisy kitchen environment.
- Compliance with food safety standards and proper food handling procedures is essential.
- ServSafe or other food handling certification is a plus (or a willingness to obtain it).
What you will do as a Guest Services Coordinator with Dream Outdoors:
- Assist with booking reservations & guest accommodations
- Act as a concierge to assist guests with information on local area attractions, vendors, food, and supplies
- Assist with the coordination and execution of resort events and activities
- Prepare and deliver resort communication via social media, website, print, and door knocking
- Prepare for arrivals and departures
- Complete and maintain resort and guest records
- Serve as the first person that visitors and callers interact with, representing the resort in a professional and kind way
- Collect and post payments
- Assist with booking reservations, answering phones & other administrative tasks.
- Deliver a WOW Service to prospective guests, current guests, and residents & teammates
- Welcome working in and thriving in a fast-paced environment
What Motivates Us:
Making an Impact: At DLP, making a difference is at the heart of everything we do, whether it’s for our residents, investors, or business partners.
Embracing Challenges: We view roadblocks as opportunities and proactively seek solutions.
Growth: We’ve been recognized on the Inc. 5000 list as one of America's fastest-growing private companies for eleven consecutive years.
Who We Are:
What We Do: We finance the building of Thriving Communities.
Our Mission: To lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation.
Our Purpose: To passionately make an extraordinary impact by transforming lives and building Thriving Communities.
Our Big, Hairy, Audacious Goal (BHAG): To positively impact 10 million lives by funding 5,000 Thriving Communities and becoming one of America’s 100 largest private companies.
Our Culture: We work hard towards ambitious goals, driven by a purpose bigger than ourselves. We seek to make a difference in the affordable housing crisis and in the lives of our employees, investors, and partners. We follow our Elite Execution System to develop personally and professionally, striving to Live Fully in all areas of life.
Core Values:
Driven for Greatness: Pursuing knowledge and growth both personally and professionally.
Living Fully: Achieving optimal health in all life aspects: faith, family, friends, freedom, fun, fulfillment, fitness, and finance.
Grit: Demonstrating endurance and commitment to achieve long-term goals.
Community: Elevating the greater good and cultivating thriving relationships.
Authenticity: Being true to ourselves and others, fostering growth through open dialogue.
Prepared to Win: Applying discipline and consistent effort to achieve our goals.
Kingdom Impact: Sharing God’s love through our work and service.
Twenty-Mile March: Focusing on clear goals and consistently evaluating our performance.
Stewardship: Committing to those who trust us with their capital, communities, and careers.
Servant Leadership: Leading with high standards and humility, empowering growth and accountability.
Benefits and Perks:
PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.
Equal Opportunity Employer:
DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.